Last Updated: 12 July 2025
1. Our Commitment to Your Privacy
G-VAN DELIVERY SOLUTIONS LTD (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and protect the personal data you provide to us when you use our website (www.gvan.co.uk), request our services, or otherwise interact with us. We are the data controller for the purposes of the General Data Protection Regulation (GDPR).
Our contact details are:
- Company Name: G-VAN DELIVERY SOLUTIONS LTD
- Address: 49 CROMWELL RD, RUSHDEN, NORTHAMPTONSHIRE, NN10 0DS, UNITED KINGDOM
- Email:
info@gvan.co.uk - Phone:
+44 7387568976
2. What Information We Collect
We may collect and process the following personal data about you:
- Identity & Contact Data: Your full name, email address, phone number, collection address, and delivery address.
- Service Data: Information necessary to provide our courier services, including details about the consignment (e.g., size, weight, description of contents) and delivery instructions.
- Transaction Data: Details about payments to and from you and other details of services you have purchased from us.
- Technical Data: When you visit our website, we may collect technical information such as your IP address, browser type, and operating system. This is for statistical purposes and does not identify any individual.
3. How We Use Your Information
We use your personal data for the following purposes, based on the legal grounds of fulfilling our contract with you and our legitimate business interests:
- To provide you with a quote for our courier services.
- To perform our courier services, including collecting and delivering your consignment.
- To communicate with you regarding your booking, including providing delivery updates and proof of delivery.
- To manage payments, invoicing, and accounting.
- To respond to your inquiries and provide customer support.
We will never sell your personal data to third parties.
4. Data Storage and Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to the two business partners of G-VAN DELIVERY SOLUTIONS LTD who have a business need to know.
We will retain your data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
5. Your GDPR Rights
Under the General Data Protection Regulation, you have the following rights regarding your personal data:
- The right to be informed: You have the right to know how we collect and use your data, which is outlined in this policy.
- The right of access: You have the right to request a copy of the personal data we hold about you.
- The right to rectification: You have the right to have inaccurate personal data rectified or completed if it is incomplete.
- The right to erasure (“right to be forgotten”): You have the right to request that we delete your personal data, under certain conditions.
- The right to restrict processing: You have the right to request the restriction of processing your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to object: You have the right to object to our processing of your personal data, under certain conditions.
To exercise any of these rights, please contact us at info@gvan.co.uk.
6. Cookies
Our website may use cookies to enhance user experience. A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
7. Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be published on this page.
8. How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@gvan.co.uk. You can also complain to the ICO if you are unhappy with how we have used your data.
ICO website: https://www.ico.org.ukWho we are
Information Commissioner’s Office (ICO)
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113